Paula's Choice Reviews

Ordered from them over two weeks ago with next day shipping. Still no update. Contacting them to request a refund as I am moving house and they said they cannot due to company policy and that I have to refuse the parcel from an address I will no longer be at. Absolutely shocking

I had a missing item in my parcel and when I called up they did sort it out straight away. The advisor was so helpful and also gave so much advice as to how and when I used my products as she had noticed I had picked up many products with actives in it. Honestly the most helpful and kindest customer advisor I have come across! Really appreciated the genuine advice and they automatically recognised my account when I called through my telephone number I suppose so I didnt have to clarify the whole order number,etc..

That's a great product! Finaly it's good for my skin type!
No chemikals in there, just natural things

Over two weeks and my parcel has not been delivered now I’m being messed around by customer service saying they’re looking into it. Not good enough! They were happy to take my £123! Disappointing customer service would not recommend!!!

Shame I do like the products.... when they arrive that is

I purchased 2 items from Paula’s Choice : 2% BHA Exfoliant and 1% Retinol Treatment - both great products!
The first I purchased was exfoliant. I’ve been using it for a while now and there has been a big improvement to my skin.
I was so happy with the product that I also decided to try 1% retinol - very powerful product! (It is not recommended to use both products together).I am amazed with the results. My skin is now spotless, pores are gone and I am no longer struggling with acne issue. Those products are very good replacement for professional facial treatments - the result is the same.
I truly recommend!!

Good products, bad customer service. I made an order today and first time around the website said ‘payment declined’ so I went through checkout again, only to then receive two confirmation emails and 2 payments were taken. I immediately started a live chat where the lady was rude and told me I’d made a mistake and ordered twice - ‘No -your website made the mistake and charged me twice’. I was told it was policy that they can’t cancel an order and I would only get my money back by refusing to accept the order when it arrived. I then called the customer service team who we equally unhelpful stating that it was ‘policy’. Well what a stupid policy that I cant get my money back after YOUR website charged me twice! I want my money back now!

Best skincare products and the best customer service i have ever had.This company one of my fav even some of their product just not for my skin, but the advisor always helps me and very nice, and i have got a refund in 2 days! impressive

I have tried for several years to have my email address removed from Paulas choice and yet two years later a I still receiving them. This should be against the law!!

Great customer service! Products were decent.

I did a lot of research before buying from Paula's Choice due to my Rosacea-prone skin but was willing to give them a go.. After a year or so of using their products, I wouldn't use anyone else. Their Calm range has really helped to keep my skin under control and I would personally recommend if you have a similar skin type. I would say their products are a little bit on the expensive side but totally worth it if the products works for you.

One of my favourite companies to buy from and use. The products genuinely work (follow the routine finder to identify the right ones for you); they have generous special offers and free gifts; and on the one occasion I did have a problem with a product, their customer service was outstanding. I’m a loyal repeat customer and have been for a few years now.

I wanted to try Paula’s Choice as my skin has been a mess these past 12 months. My skin type is sensitive and dry but acne prone so it was recommended I try their ‘Calm’ range, which I did. I really liked their mineral moisturiser and the UnScrub, which I ordered as an add on. Unfortunately though, after using the products for over a month, my skin did not improve. I contacted them under their 60 day money back guarantee, they advised me of the return address to send the products back and the day after they were returned, I received a full refund! Whilst I am disappointed that these products did not work for me, their customer service was second to none in honouring their money back guarantee.

Perfect anti aging products for oily skin. My favourites are:
- Resist Anti-Aging Moisturiser SPF 30
- Resist Anti-Aging Foaming Cleanser
Very good quality and effective.
Very professional service.

I bought Paula choice Exfoliate this product has disappointed me as I was really excited to try something new to fix my face as I be been experiencing even toned skin and have a lot of pores. This product was the talk and I was very excited to try.

So I’m really pleased with Paulas choice overall. Order placed Saturday however I didn’t receive a dispatch notification / tracking link until very late a Monday night. I’d checked the tracking earlier that day and the tracking had gone from processing to delivered. Me being my impatient self went a bit crazy and emailed customer service and raised a dispute on PayPa thinking someone else had my parcel. Anyway customer service replied to following morning and were really helpful in the item came only 2 days later. Just wish the account page with the order information was slightly more accurate.